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Great customer service. Brandon was awesome. He made the whole experience as easy as possible. I got the exact car I was looking for at an amazing price. Very kind and professional. Glad I chose to go to heritage motor company. Will highly recommend to all of my friends and family. Great job Brandon. Thanks alot !!
My story isn't all that complex. I had a price range for a new car, had an idea of what kind of car I wanted, I plugged those numbers in and there was only one vehicle in the range I was willing to travel to get it, and that was at Heritage. I went to the dealership, found the car, and Branden came out to assist. He didn't try to convince me to buy other cars, there was no pressure to buy the car, but I needed the car as my old car gave up the ghost. I was already working with a finance company, but I had a lot of issues with them. Branden and the rest of the staff mentioned other financing options and probably could have gotten me a similar deal, I'm sure, but again, there was no pressure to use their financing options, and they were very patient with me while I worked through the technical issues with the finance company I chose to work with. A few days after purchasing the car, the engine light came on. I took the car back in and they fixed the issue. I don't believe the issue was actually covered by their warranty, but the fixed it on good faith and free of charge. Frankly, usually when you buy a used car, you're going to face some kinks in the first few thousand miles, especially if you're a conscientious car owner. Even certified pre-owned vehicles from dealers have issues because even the best mechanic can only respond to issues they can find, and some can't be found unless you're clairvoyant or have x-ray vision. So, I expect these minor issues. What I did not expect was the responsiveness by the dealer. In the end, I truly believe I was given a good deal, treated better than fairly, and would certainly recommend Heritage to people looking to buy a used car in good condition.
Thank you for your great service. All around a great experience, if you are every looking for a salesperson with great customer service. Thanks again Toni !!!
The service is excellent. They’re willing to help you at the best of their ability specifically Mr. Rodney Nelson. I highly recommend checking this dealership
Rodney was awesome to say the least! We had a few difficulties, but he was helpful during the entire process. I had the best customer service experience, and he made the buying process quick & easy!